Free antivirus is better than nothing, but a business needs more than one layer of protection. Security works best as several layers: endpoint protection, email filtering, account security, backups and staff awareness. Give us a call at 704-269-8388 and we will walk you through what makes sense for your business.
Managed IT means Queen City IT takes ongoing responsibility for your technology. We provide 24/7 unlimited support for your employees, manage and maintain your systems, help protect your business, and act as your technology advisor. When you need projects like networks, cloud and Microsoft 365, phones, cameras, access control, AV or AI, our team implements them too. You get one accountable partner instead of a stack of vendors.
Cloud backup copies your important data to secure offsite storage on a regular schedule, so it can be restored if a device fails, files are deleted or ransomware strikes. It removes the need for manual backups and is easier to monitor. We can review your current backup approach and recommend options that fit your business.
It means your team can reach us for help around the clock, without counting tickets. The details of what each plan covers are set with you up front, so you know exactly what to expect before you sign.
Managed IT agreements vary from provider to provider. Some run month to month, while others require multi-year terms, and setup costs and monthly fees are structured in different ways. We walk you through the terms of any agreement before you commit, so you know what is included, how long it runs and how it can change as your business grows. Ask us about the options that fit your business and budget.
When possible, write down any error messages and take screenshots of the issue. Note what you were doing when it happened and whether it happens again. Restarting the program or computer often resolves simple problems, and if it does not, the details you gathered help us fix it faster.
Pricing depends on the size of your team, your systems and the level of support and security you need. We start with a conversation and a free IT assessment, then recommend a plan and give you clear pricing before you commit, so you can budget for your technology with confidence.
No. Many of the businesses we work with have no internal IT staff, and we act as their technology team. If you do have someone in-house, talk to us about how we can work alongside them. Whether you need support, security, strategy or implementation, Queen City IT tailors the plan to your business.
When support, security, strategy and implementation sit with different vendors, problems get passed around and no one owns the result. Queen City IT brings them together in one accountable partner, so the team that plans your technology also implements it and supports it. That means fewer handoffs, clearer communication and one call when something needs attention.
We support the everyday technology businesses run on: computers and devices, Microsoft 365 and cloud services, networks and Wi-Fi, structured cabling, phone systems, cameras, access control, audiovisual systems and AI tools. Not sure whether we cover something you use? Ask us. We will tell you plainly what we support and how we would handle it.
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